Refund Policy

This Refund Policy is part of our Terms of Service. It says what you can buy, your right of withdrawal, when we refund, and what happens when a payment is refunded or reversed.

Who sells

Purchases in Shardcrown are sold through Paddle.com, our online reseller and Merchant of Record for all orders: Paddle handles the payment, the invoice, VAT and refunds of the payment. The game content is provided by [Company name], registered with the Dutch Chamber of Commerce (KvK) under number [KvK number], VAT number [VAT number (btw-id)], [Postal address]. Contact: [Contact email].

Who may buy

You must be 18 or older to buy anything. By buying you confirm that you are.

What you buy

Digital content for a Shardcrown account: membership (a monthly subscription or a year), a season pass, or the founders' supporter pack; for yourself or as a gift for another player. Purchases have no cash value, can't be exchanged for money or marks, can't be traded, and give no in-game strength.

Your 14-day right of withdrawal

Under EU law you may normally withdraw from a purchase made online within 14 days without giving a reason. Because we deliver digital content immediately, at checkout we ask you to:

1. ask us to start delivery right away, and
2. confirm that you know you lose your right of withdrawal once delivery has started.

Only if you tick both boxes do we deliver at once. Your consent is confirmed in the order confirmation email. Delivery = the membership days or the pass are added to the account (yours, or the recipient's for a gift).

Refunds we give anyway, within 14 days of the purchase

• A season pass whose track you haven't progressed: a full refund; the pass is removed.
• Membership bought directly that you have not used for more than 2 days: a full refund.
• Double charges, purchases that were never delivered, and charges you did not make (after review): a full refund.

Ask at [Contact email] or through the link in Paddle's order email.

No refund

For Glimmers you have spent, cosmetics you have bought, delivered gifts (they belong to the recipient) and membership already used, except where the law requires it (for example when the content was faulty and we could not fix it).

When a payment is refunded or reversed

(a refund, a chargeback, a bank reversal or fraud)

1. We remove what that payment delivered: its membership days (membership ends early if needed), the season pass, the founders' cosmetics, and the Glimmers it gave that are unspent. Glimmers already spent become a Glimmer debt that later grants pay off first.
2. A gift reversed by the payer is removed from the recipient's account the same way, and the recipient is told. Repeated gift reversals block the payer from gifting.
3. A chargeback without contacting us first, or repeated reversals, may lead to the account being locked until the payment is settled. Fraud (stolen cards, chargeback abuse) leads to a permanent ban.
4. Please contact [Contact email] before opening a dispute: we answer within 5 working days.

If we stop the game

If we ever close Shardcrown, we stop selling at once and refund the unused part of running yearly memberships and season passes bought in the last 30 days.

Your other rights

Your legal rights (for example the legal guarantee for faulty digital content) are not affected by this policy.